FREQUENTLY ASKED QUESTIONS

Some of the most frequently asked questions we get here at TRAINING PORT.

  • What areas do you Service?

    We service Cabarlah, Oakey, Meringandan, Toowoomba, Highfields, Pittsworth and Kingsthorpe.

  • Course Fees and Payments


    Please refer to our booking calendar for individual course fees.


    Refund and fee protection policy – Please refer to the student handbook.


    Payment Terms – Payment for individual participants is upfront, group booking payment terms are based on agreement between the client and service provider.

  • Learners Rights, Responsibilities and Support, including Complaints

    Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the Allens Training Handbook located on the RTO website allenstraining.com.au for all details relating to rights and responsibilities including complaints and appeals.

  • How do I book Group Training

    If you are a business, school or other organisation looking for group training options, please contact us on 0498 341 198

  • When will my training appear on my USI transcript?

    Allens Training reports training data to NCVER quarterly. Submitted training will usually be available for inclusion in a USI Transcript the following month. Below is an example of quarterly data collection periods:


    • Certificates issued before the end of March should show on your USI transcript by the end of May.
    • Certificates issued before the end of June should show on your USI transcript by the end of August.
    • Certificates issued before the end of September should show on your USI transcript by the end of November.

  • Where can I find the Student Handbook the outlines my rights and responsibilities?

    Our Student Handbook contains information about student rights and responsibilities and provides student access to all relevant information as they embark on their learning experience. The student handbook will help you to make informed decisions and advise how to seek assistance when needed. To view the Student Handbook click here.

  • I have a bad knee/back and cannot get on the ground to do CPR, is that going to be a problem?

    The unit of competency requires that participants perform 2 minutes of uninterrupted CPR on a manikin placed on the floor. Without this being performed we cannot issue a certificate. The trainer will do everything they can to make it easier such as allowing extra time, providing a chair to assist getting up or down or providing the opportunity to complete the assessment in private however in order to issue the nationally recognised certificate they must see that task performed.

  • What if I cannot attend the day of Training?

    We understand things happen, just contact us as soon as possible before the booking or on the day of the booking and we will book you into another course free of charge. If this happens regularly, we may not be able to offer this at no charge in the future.

  • What is the youngest age you can attend First Aid Course?

    There is no minimum age however we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child.

  • How long does it take to receive my certificate?

    In some cases, your certificate will be issued electronically the same day you complete your training. However, this is dependent on the course you are completing and other factors. Typically, your certificate will be issued within 48 hours. If you need it urgently, please inform the trainer and they will attempt to prioritise processing your paperwork.

Share by: